Employee Recognition

Employee of the Quarter - Service to Member

Ronneka Kimbrough, Lakewood Branch - Fourth Quarter 2016

One member called Ronneka a "breath of fresh air" for helping her overcome every hurdle. The member says she's coming "full time" to WSECU because of Ronneka's smile and professional demeanor.

Ronneka helped another member set up Square on his new Android phone, so he could accept payment at his book-selling tables. The member found her to be competent, knowledgeable, courteous, and professional. She provided "assistance beyond the call of duty!"  

In another case, she helped a member whose husband suffers from dementia. The wife was working with one of our Member Consultants while also trying to keep an eye on her husband, who wandered through the branch looking for candy. Ronneka offered the husband a seat at her desk and chatted with him while his wife conducted her transactions.  

Hats off and a big thank you for your kindness and service to members, Ronneka!

Ronneka Kimbrough
Tori Severson

Employee of the Quarter - Service to Co-worker

Tori Severson, Accounting - Fourth Quarter 2016

The nomination sums it up very well:

“What makes her service out of the ordinary is that she always resolves my needs and then goes beyond that with an additional offer of service – not just once, but consistently. Here are some examples…”

  • Tori fixed the initial issues with a program and then volunteered to sit down with her co-worker to walk through the process so she could gain confidence. Our winner didn’t direct the employee to a team site or written instructions, she helped one-on-one.
  • Late one afternoon after a call, she offered to stay late in case her co-worker needed additional help.
  • When a co-worker was “ready to pull her hair out” over a confusing vendor interaction, Tori helped with the research and kept her coworker joking. Her knowledge and demeanor helped her coworker feel better.
  • She also offered to help review and research contracts, just in case her co-worker needed the help. In each instance, Tori not only solved the initial problem but offered more.

Tori was also described as “funny, professional, pleasant and kind to work with.” All of us who have worked with her know she’s a great colleague and resource. Congrats again, Tori!

Nomination Request

Did one of our employees go the extra mile for you? Our Employee of the Quarter program is a great way to give that staff member a shout-out and we'd love to hear about it. Each quarter, one employee is selected from front office nominations (e.g., tellers, Contact Center, Member Consultants, Home Loan Consultants, etc.) and one from back office nominations (e.g., Mortgage Servicing, Member Loan Center, Member Solutions, etc.). Nominations are reviewed by a committee of WSECU board members, employees and managers.

Our Employee of the Quarter winners are also eligible for Employee of the Year, which is awarded at our annual All-Star Day employee event.


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