Employee of the Quarter - Service to Member
Ronneka Kimbrough, Lakewood Branch - Fourth Quarter 2016
One member called Ronneka a "breath of fresh air" for helping her overcome every hurdle. The member says she's coming "full time" to WSECU because of Ronneka's smile and professional demeanor.
Ronneka helped another member set up Square on his new Android phone, so he could accept payment at his book-selling tables. The member found her to be competent, knowledgeable, courteous, and professional. She provided "assistance beyond the call of duty!"
In another case, she helped a member whose husband suffers from dementia. The wife was working with one of our Member Consultants while also trying to keep an eye on her husband, who wandered through the branch looking for candy. Ronneka offered the husband a seat at her desk and chatted with him while his wife conducted her transactions.
Hats off and a big thank you for your kindness and service to members, Ronneka!