Enhancing Member Value & Supporting Our Communities

Blog Author Tracy Guerin

Written by: Tracy Guerin

Published: March 29, 2016

Members often stop me when they learn I'm on the Board of Directors at WSECU, wanting to share their stories. With one person, it might be raving about our credit card fraud protection service, which generates a phone call to confirm a purchase was legitimate. Others tell me about working with a certain employee who perhaps took the time to suggest options for saving money. Sometimes, we didn't meet the mark and I hear valuable suggestions on what we could have done better. Usually, though, the response is a quick: "That's MY credit union!" This one I like the best. Because it your credit union.

I'm happy to share with you that your credit union is safe, strong and service-minded. Our growth is healthy and manageable. Membership increased in 2015 by about seven percent. Some of these members are arriving through the doors of two new branches that opened last year; one in Puyallup and one in Federal Way. We are thrilled to be a part of these communities.

Or maybe these new members took advantage of the ability to open an account on their mobile device, another service improvement added last year. We also launched a completely new website, which provides you more self-service features and resources, and among other highlights, Apple Pay fans got what they were waiting for.

As a not-for-profit, we return earnings back to you in the form of added features and services like the handful I mentioned above. Consumers' wants and needs change rapidly in today's world. WSECU is focused on increasing our agility and ability to deliver these improvements to you. Please bring your ideas forward. This cooperative always benefits from engaged members who help us become better.

With service to others at our core, we're extremely proud that WSECU's community investment continues to grow. We distributed more than $640,000 to nonprofits and education institutions that support our neighbors and enhance the quality of life in Washington last year.

It has been an honor to serve as Chairperson for the Board of Directors this past year. One of our strongest attributes is a commitment to good governance. I know that when my term is done, another dedicated director (a member, just like you) will be ready to take the helm and continue our collective work to help you take care of today and grow for tomorrow.

Tracy Guerin
2015 Chair