Dispute a Debit or Credit Card Transaction
What is a Card Dispute?

Typically, a dispute occurs when you've completed a debit or credit card transaction but something goes awry. For instance, the amount is incorrect, the transaction posts more than once, or you never receive the goods or services you purchased.

How to Dispute a Transaction

If you've already tried in good faith to correct the issue with the merchant, please contact us at 800.562.0999 or stop by your local branch to fill out a cardholder dispute form within 60 days of the transaction date. 

Don't Recognize the Transaction?

Contact us at 800.562.0999 or come in to a branch and we'll help with the next steps.