What to Do if Your Debit or Credit Card is Lost, Stolen or Used for Unauthorized Transactions

It's important to let us know immediately if your debit or credit card has been lost or stolen, or if you notice unauthorized transactions in Online or Mobile Banking or on your account statement.

When We're Open

Contact us at 800.562.0999 or visit your nearest branch. We'll block your card, help you report any unauthorized transactions and work on getting you a replacement card.

When We're Closed

Contact our Visa® fraud protection service at 866.861.5416 to have your card blocked immediately.

Contact us during business hours so we can help with additional steps, like replacing your card and reporting any unauthorized transactions.