WSECU does not charge for using Mobile Banking; however, you may be assessed data usage charges by your wireless service provider. We suggest contacting your provider for specific details.
Where can I download the app?
Your phone’s app store.
Go to wsecu.org on your mobile device and you will be redirected to WSECU's mobile banking site. Click on the link at the bottom "Install Mobile App."
For direct access to our Mobile Banking site, go to m.wsecu.org from your mobile device and click the "Install Mobile App" link at the bottom of the screen.
If I have questions about Mobile Banking, where can I submit them?
You can call our Contact Center at 800.562.0999 during regular business hours. You can also submit them in a secure message to us through Mobile Banking on your mobile device.
What is the difference between "balance" and "available balance"?
Balance is the total dollar amount that is currently in your account. Available Balance is the amount you have access to. It can be different than the balance if there are transactions that are pending, such as deposits that are being held or debit card purchases that have not been processed. Please note: Pending transaction details are not available in Mobile Banking; however, you can view them in Online Banking.
How do I add new payees in Mobile Bill Pay?
New payees cannot be added in Mobile Bill Pay – they can only be added through Bill Pay in Online Banking.
Can I delete a recurring payment in Mobile Bill Pay?
You can delete the next scheduled recurring payment, but future recurring payments will not be deleted. You can only delete recurring payments completely through Bill Pay in Online Banking.
Why do I receive a message to go to Online Banking when I click on Bill Pay?
You're receiving the message because you haven't set up your Bill Pay service yet. You'll need to sign in to Online Banking and click on the Bill Pay tab to enroll and set up your payees.
What should I do if my username and password are saved on my mobile device and it’s lost or stolen?
If your mobile device is lost or stolen during business hours, call our Contact Center at 800.562.0999 and we will remove the mobile device from our system. As an additional security measure, we suggest that you also sign in to Online Banking and change your username and password.
If your mobile device is lost or stolen and we are closed, sign in to Online Banking and change your username and password. Online Banking and Mobile Banking use the same login credentials.
Once you've changed the username and password, access to Mobile Banking through your mobile device will be denied. Please be sure to call our Contact Center at 800.562.0999 during business hours and we will remove the mobile device from our system.
Should I notify you if my mobile device is lost or stolen, even if my username and password were not saved on the device?
Yes, so we can remove the device from our system. As an additional security measure, we suggest that you also log into Online Banking and change your username and password.
What should I do with my old device when I've replaced it with a new one?
If you have downloaded our Mobile Banking app, delete it from the device and call our Contact Center during business hours at 800.562.0999 so we can remove the device from our system.
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