Skip to main content

Main Header

Enter a term to load popular Topics & and Help results...

View all # Search Results
Go back to the search field

Important Notifications

Branch Services Notification

Hours and service availability are updated regularly based on regional conditions. Please visit our branch services page to plan your visit.

Dismiss Branch Services Notification

COVID-19 Member Resources

Get the latest information on our service options and resources for financial challenges.

Dismiss COVID-19 Member Resources

Home Loan & Home Equity Loan Payment Relief

Payment assistance options for home loans and home equity loans

If you’re experiencing financial hardship associated with COVID-19, we want you to know that we’re committed to working with you to find the best solution to fit your needs. We have several options available to provide payment relief for home loans and home equity loans.

Here are some of the ways we can help:

  • All late fees are being waived through Dec. 31, 2020.
  • All phone and online convenience fees are being waived through Dec. 31, 2020.
  • If you need to suspend monthly payments for a limited time, our home loan forbearance program is available on most home loans. See details below. 
  • Depending on your individual situation and loan type, we may be able to adjust the terms of your loan. However, you may want to consider home loan forbearance as an option before taking this step.
  • Foreclosure proceedings for Washington and Idaho properties are being suspended through Dec. 31, 2020, or after, except on vacant or abandoned properties. Foreclosure proceedings for Oregon properties are being suspended through Dec. 31, 2020, or after, regardless of occupancy status.

Request payment relief

Is home loan forbearance the right option for you?

Home loan forbearance is an option available on most home loans. A forbearance is a suspension, or pause, of your monthly payment for a limited period of time. The specific length of time will depend on your individual situation.

Repayment options following the forbearance include a repayment plan to catch up gradually, deferring missed payments until your mortgage is paid off, or a permanent loan modification to maintain or reduce your monthly payment but which may extend the maturity date of your loan.

Before you decide to request a forbearance, there are a few more things you need to know:

  • Under the CARES Act, if your loan was current when entering into forbearance, we will not report it as past due during the forbearance period, but your loan may show as past due in our online systems.
  • We will waive late charges during the entire length of the forbearance. However, interest will continue to accrue on the unpaid balance.
  • While we are committed to assessing every mortgage relief request, whether or not your loan is federally backed, eligible loans may be restricted due to investor or state requirements.

Please be aware that we are receiving a high volume of requests at this time and may take up to two business days to respond.

Request payment relief

We’ll work with you to find a solution.

If you need assistance with your home loan or home equity loan, please reach out to us. Whether or not your loan is federally backed, we can offer a variety of relief options based on your individual needs. You can contact us by completing our online form or by calling 800.893.7824 x67001.

Additional resources

Your perspective is important to us and helps us see where we’re hitting the mark and where there might be areas to improve.