Online and Mobile Banking re/Sources
Welcome to the Online and Mobile Banking re/Fresh
Our newest Online and Mobile Banking upgrade is intuitive and easy to use. You’ll find fresh features such as mobile deposits, travel alert capability and dark mode. With a fresh, new look that makes navigation simple and intuitive plus top-of-the-line security so you know your personal information is safe, we’re confident you’ll be as excited as we are.
Download the Mobile Banking app
All Mobile Banking users will need the new app to access their accounts. Please share the link with all your co-account holders to avoid disruptions in Mobile Banking service. Be sure to select the app with the icon shown when installing.
Note: You will need your WSECU username and password for the first sign-in on the new app. You will then be prompted to create a device-specific passcode. After initial sign-in, passcodes or biometrics such as fingerprint or facial scans may be used instead of usernames and passwords to sign in.
Android users
iOS users
Wait! Where did that thing go?
The navigation menu has a new tab: Self-service, where you’ll be able to conduct some of your basic account management, such as:
- Set alerts and notifications
- Send secure messages
- Manage Courtesy Pay
- Request loan payment assistance
- Stop check payments
- Lock or unlock credit and debit cards (This tool is found under the card icon in the nav menu of Mobile Banking.)
- Find statements & documents
Let's Chat! — WSECU's Virtual Assistant
Have a quick question? WSECU’s Virtual Assistant can help. The WSECU Virtual Assistant is an automated chatbot connected to our database of information. Ask it a question, and it will retrieve the information you want.
You’ll always have the option to chat directly with a WSECU team member during regular business hours. Just select “Connect with a team member” from the chat buttons.
To get started, look for the “Let’s chat!” icon at the bottom of the screen.
Recently added features
Our Online and Mobile Banking re/Fresh makes adding cool, new features and upgrades fast and easy. Find the newest additions here.
- Your 12-digit account numbers that are needed to set up ACH transfers, payments or direct deposits can now be found in Online and Mobile Banking from the Details tab of each account. Simply select the eyeball icon to unmask your account number or select the copy icon to copy and paste.
- Members without checking accounts now have the option to add a checking account directly from Online or Mobile Banking. Sign in and select “Open & apply” from the Online Banking nav menu or go to the More (•••) tab to open an account from the Mobile Banking app.
- The total balance on all deposit accounts, including linked accounts, is now viewable in Online Banking near the top of the My accounts page.
- Adjustable and customizable budget categories are now available in Mobile Banking as well as Online Banking. To label a transaction for your budget and record keeping, simply select the edit pencil on the transaction you wish to relabel and choose from an existing category or create a custom category.
- Available balances are viewable in iOS Mobile Banking apps in addition to Online Banking. Balances are listed under the names of individual accounts on your My accounts page.
- Mobile Banking apps work best on smartphones; however, they are viewable on tablets as well. For an optimal experience, tablet users are encouraged to sign in to Online Banking through a web browser.
General FAQ
You can sign in to Online Banking the same way you always have. Just go to wsecu.org and select “Sign in” at the top of the page.
To access Mobile Banking, you’ll need to download the new app.
Your username and password haven't changed, but you'll need to manually enter them the first time you sign in to the refreshed Online and Mobile Banking.
If you need help recovering your credentials, select “Forgot Sign-in” on the sign-in page of Online Banking or the mobile app. Then, choose “Reset Password” or “Recover Username” and follow the prompts.
Not yet. The capability to update usernames will be added later.
The Online and Mobile Banking re/Fresh does not support authorized/sub-users.
Linking and unlinking of internal accounts will not be available through Online and Mobile Banking at launch, although your previously linked accounts will be visible. To link or unlink internal accounts, please send a secure message by selecting “My profile & settings” under the Self-service tab, then select “Secure messages.” You can also call 800.562.0999.
- At this time, joint account owner personal information cannot be edited in Online or Mobile Banking.
- To request changes, tap the "Let's chat!" icon at the bottom of your screen and select "Connect with a team member" during regular business hours.
- You can also send a secure message anytime by going to "My profile & settings" under the Self-service tab, then choosing "Secure messages."
Mobile Banking FAQ
Yes. There is a new Mobile Banking app available for download. Once your account is upgraded to the new platform, your old app will redirect you to download the new app.
- The Mobile Banking app is optimized for smartphones. Tablet users are encouraged to sign in to Online Banking from a web browser.
- Devices with mobile apps can be registered to only one account at a time. To log in to a different account, members can select “Sign out & forget device.”
- The mobile app does not currently support the ability to link external accounts. To link accounts from your mobile device, sign in to Online Banking from your browser.
You can now set alerts in Mobile Banking by selecting the More (•••) tab in the nav menu, then select “Alerts & notifications” and choose the appropriate account for your alert. Alert settings allow you to choose your notification channel.
Go to your device's settings (not the app settings) and look for the display options to enable or disable dark mode.
Transactions FAQ
Bill Pay moved. From the nav menu, select “Transfer & pay,” then “Pay a bill.”
P2P payment is now called Person 2 Person transfer. From the nav menu, select “Transfer & pay,” then “Transfer money,” then “Person 2 Person transfer.”
Pending Bill Pay payments and P2P payments (now called Person 2 Person transfers) can be found from the Transfer & pay tab. Select “Pay a bill.” Next, select “Payment Activity” and filter by the appropriate payment type and status.
Setting up new loan payments with funds from a separate account is no longer available. However, funds may be transferred to separate WSECU accounts by using the "Transfer to a member” function. From the Transfer & pay tab, select “Transfer money,” then select “Transfer to a member.” You’ll need the account number and the last name on the other account to complete the transfer. You may also use Person 2 Person transfers.
Communications FAQ
Yes! From Online Banking, select "Self-service," then "Manage cards," then "Set travel notices."
From Mobile Banking, select "Cards" from the primary menu. Swipe to select the appropriate card, then select "Set travel notices."
Alert and notification options can be found by going to the Self-service tab in the nav menu and selecting "My profile and settings" and then "Alerts & notifications." Alert settings allow you to choose your notification channel.
You can now set alerts in Mobile Banking by selecting the More (•••) tab in the nav menu, then selecting "Alerts & notifications" to choose the appropriate account for your alert. Alert settings allow you to choose your notification channel.
Joint members who are not primary account holders are currently unable to receive email or SMS alerts, but they can receive push notifications.
From Mobile Banking select the More (•••) tab in the nav menu, then select “Alerts & notifications” and choose the appropriate account. Select “Push notifications” and toggle to turn on.
Credit and debit card FAQ
The credit and debit card lock has moved.
From Online Banking, select "Manage cards" from the Self-service tab, then select "Lock/unlock cards."
From Mobile Banking, select the card icon, swipe to select the appropriate card, then toggle to lock or unlock your card.
Setting up travel notifications is simple in Online and Mobile Banking.
From Online Banking, select "Manage cards" from the Self-service tab, then select "Set travel notices."
From Mobile Banking, select "Cards" from the nav menu. Swipe to select the appropriate card, then select "Set travel notices."
Access the Visa rewards page by selecting the Tools tab in the nav menu, then select "View Visa® rewards."