FAQ — Bill Pay
Sign in to Online or Mobile Banking. Open the Transfers & Payments tab and select “Bill Pay” from the menu.
There are two ways you can pay a bill in the new WSECU Bill Pay:
To quickly schedule a payment to a single payee, select the Bill Pay Dashboard tab, choose a payee, then fill out the required payment information and click the Pay button.
To schedule multiple payments at once, select the Pay Bills tab, fill out the required payment information for each payee that you’d like to pay and click the Continue button. Review and confirm your payment information is correct, then click the Pay button to schedule your payments.
To assist you with identifying how each of your payees receives payment, payees in the Pay Bills tab display either an envelope icon for check payments, which are sent by mail, or a lightning bolt icon for electronic payments.
To identify how each of your payees receives payment, Bill Pay will display either an envelope icon for check payments or a lightning bolt icon for electronic payments beside each payee. You have the option to choose a send date or delivery date. Notice that when you select one date, the other date adjusts automatically.
Electronic payments typically arrive the next business day and check payments may take up to 5 business days for your payee to receive them.
Electronic payments are deducted from your account on the SEND date, not the delivery date, and funds must be available before 2:00 pm PT on the SEND date for the payment to be sent. Check payments are mailed to your payee on the send date, and the payment is deducted from your account after the payee cashes or deposits the check.
When scheduling payments electronically, be sure there are enough funds in your account to cover the payment before 2:00 pm PT on the date indicated in the “Send Date” field.
For an added fee, payments by check can be sent via two-day delivery for most payees. To expedite your payment, select the Pay Bills tab and click the arrow next to the payee for the payment you want to expedite. Fill out the payment information, then click “Need it faster?” and authorize the expedited delivery. The fee will be debited from the same account as the bill payment, but it will be posted as a separate entry in your Bill Pay history.
Note: Payees with a PO Box mailing address are not eligible for expedited payment services.
You can view recent and upcoming payments on the Bill Pay Dashboard tab or on the Payment Activity tab.
Open the Bill Pay Dashboard. In the calendar below the Quick Pay section, you can see a list view of past and upcoming payments. You can use the arrow buttons to change which month you’re viewing. Select the calendar icon to switch from a list view to a calendar view. Switch the view from delivery date to send date to see all payments, both completed and scheduled.
You can also select the Payment Activity tab to view recent and upcoming payments. From here, you can search for payments by payee or date range or select the Filters button at the top to filter by status or the pay-from account.
In the Bill Pay Dashboard, find the Scheduled Payments section underneath Quick Pay to navigate to the payment you want to modify. Click the arrow next to the payment you wish to change. Make the necessary edits and click the Update button to confirm your changes or click the Delete button to permanently delete the payment. You may modify a payment up until 2:00 pm PT on the send date. Once the payment is in process, you’ll no longer have the option to modify or cancel it.
If you want to set up alerts when scheduling a new payment, select the Pay Bills tab, choose your payee and fill out the required payment information. At the bottom of the payment form, check the box next to “Alert me when the payment is delivered” to receive a delivery alert. If you want to get a reminder alert before the payment is sent, check the box next to “Alert me 1 day prior to the send date.” You can click the arrow next to the “1” to change when you receive the alert. Then, click the Continue button at the bottom of the page and confirm your choices.
If you want to add alerts to a payment that has already been scheduled, select the Bill Pay Dashboard tab. Under the Quick Pay section, use the calendar to navigate to the payment you want to modify. Click the arrow next to the scheduled payment and check the boxes next to the alerts you want to set up. Then, click the Update button to save your changes.
If you have questions or need help, you can use Online or Mobile Banking to send us a secure message 24/7 and expect to receive a response within 1-3 business days. Or, if you need an immediate response, you can reach us at 800.562.0999 Monday-Friday, 7:00 am-7:00 pm, or Saturday, 9:00 am-2:00 pm.
FAQ — Payees
Select the Bill Pay Dashboard tab. Under Quick Pay, click “Select Payee,” then click “Add” from the drop-down menu and follow the prompts. From here you can add your payee information manually or search our database of thousands of the most popular local and national organizations.
Payees in our database receive payments electronically. This is indicated by a lightning bolt icon next to the payee on the Pay Bills tab. Payees that are not in our database receive payments by check. This is indicated by an envelope icon next to the payee on the Pay Bills tab.
You may edit or delete payees from the Bill Pay Dashboard tab or the Pay Bills tab. From either section, navigate to the Payees tab. Next, click the arrow next to the payee you wish to edit or delete. You can either edit the payee’s information and click the Update button to save your changes or click the Delete button to remove the payee.
Each of your Bill Pay payees can be assigned to one or more groups of your choosing. Grouping payees may help you navigate a long payee list more easily, hide infrequently used payees or simplify household budgeting by establishing payee categories.
Select the Bill Pay Dashboard tab, then select the Groups tab. Click “Add” and type in a name for your group. Next, select the check boxes next to the payees you want to include in the group and click the Save button.
To make a payment using groups, select the group you wish to pay from using the drop-down menu in Quick Pay section on the Bill Pay Dashboard. Select the payee you would like to pay and schedule your payment accordingly.
From the Bill Pay Dashboard tab, select the Groups tab on the right. Click the drop-down arrow next to the group you wish to edit, then update your group’s payees and click the Save button. To delete the group, simply click the Delete Group button at the bottom of the payee list and confirm your choice.
FAQ — eBills
An eBill is an electronic version of a paper bill that is delivered to you in Bill Pay. WSECU Bill Pay offers eBill services that enable you to receive billing statements from and send payments to thousands of local and national electronic payees — all from one convenient location.
Select the eBills tab to see a list of payees eligible to enroll in eBills. Choose the payee you want to enroll in eBills, then click the Enroll link next to that payee and answer the prompts that follow. You may be asked to provide the username or account number and password used to sign in to the payee’s website. For security, the payee may also require you to answer additional questions or provide a one-time passcode. See the following section for recommendations on how to streamline the enrollment process.
Here are some recommendations to ensure a fast and easy eBill enrollment process:
- Know the username and password you use to access each payee’s website. If you’ve forgotten your sign-in information, visit your payee’s website to reset your password. If you haven’t registered an account on the payee’s website, you will need to do so to enroll that payee in eBills.
- Be sure to know your account number and payment address for each payee. This information can usually be found on your most recent billing statement or the payee’s website.
Some payees may require you to provide a one-time code or answer a security question to complete setup. Visit your payee’s website to verify your email address and mobile number are current and update your security question answers if necessary.
No. Some payees do not have the capability to send eBills and may not be eligible for enrollment due to this limitation. Payees that require multifactor authentication may prevent you from setting up automatic eBill payments or receiving eBills automatically. This is because you may need to complete multifactor authentication steps each time you want to use eBill services.
We are committed to working with these payees on updating their systems and will continue to explore possible solutions. However, you can still use Bill Pay to send payments to these payees.
After you enroll eligible payees in eBills, you may receive eBill statements immediately. But because each payee has its own billing cycle, some eBills may not be available until your next statement cycle.
Payees that require multifactor authentication may prevent you from receiving eBills automatically or setting them to AutoPay. This is because you may need to complete multifactor authentication steps each time you want to use eBill services in the new Bill Pay.
We are committed to working with these payees on updating their systems and will continue to explore possible solutions. While you’re waiting for the eBill feature to become available for these payees, you may still use the new Bill Pay to send them payments.
No, only payees that receive electronic payments can be enrolled in eBills.
Yes, you may cancel eBills at any time.
This is frequently the case. However, it depends on the payee. For Bill Pay to import your statement information, electronic statements will likely need to be established with the payee. Keep in mind that every payee has its own requirements.
No, Bill Pay will not be able to refresh your billing statement information for that payee until you update your sign-in credentials.
I have enrolled in eBills, but the message “Resolve eBills Issues” is appearing on the View Payee screen. What do I do?
In Bill Pay select “Resolve eBills Issues” and the system will walk you through which issue has arisen and what needs to be done to correct the problem. Usually this occurs when you change your username or password on the payee’s website but have not updated your sign-in credentials in Bill Pay. In some instances, this message may appear if the payee no longer allows eBill enrollment.
The new billing cycle has begun for my payee, but eBills has not updated with the new information. Is this an error?
It can take up to three business days for new data from your payee to populate in eBills. If your new billing statement does not appear after the first few days of your payee’s new billing cycle, please contact us for help.
FAQ — AutoPay
If an eBill cannot be retrieved from the payee, an error will display in Bill Pay notifying you that your attention is required. Once the error is resolved and the eBill is received, Bill Pay will send the payment.
No. Payees that require multifactor authentication are not eligible for eBill enrollment or AutoPay. We are committed to working with these payees on updating their systems and will continue to explore possible solutions. While you’re waiting for the eBill feature to become available for these payees, you may still use the new Bill Pay to send them payments.
Yes. In the Bill Pay Dashboard, find the Scheduled Payments section underneath Quick Pay to navigate to the payment you want to modify. Click the arrow next to the payment you wish to change. Make the necessary edits and click the Update button to confirm your changes or click the Delete button to permanently delete the payment.
You may modify a payment up until 2:00 pm PT on the send date. Once the payment is in process, you’ll no longer have the option to modify or cancel it.
By default, Bill Pay will notify you when an eBill has been successfully set to AutoPay. In some cases, the first automatic payment will display as a single payment. To ensure your payment was successfully scheduled to AutoPay, view it in the Scheduled Payments section for the upcoming month.