We moved into the second decade of the century with over 165,000 members and nearly 1.5 billion in assets. Technology enhancements, a field of membership expansion, more branches and a new brand led the charge.
Our Visa Rewards program was expanded to include our debit cards.
Our Mobile Banking app made its debut.
A new and improved Online Banking service launched with enhanced capabilities in a more user-friendly environment.
We opened a new branch in Tumwater Town Center to better serve our public employees in that area.
Our Pullman Grand branch moved to a new location in a brand new building.
After careful consideration, we opened our field of membership to anyone in Washington State with a special focus on those who, like our public employees, have the dedication and desire to serve and make a difference in our communities.
Following the decision to open our field of membership and expand with purpose, we updated our brand with new colors, imagery and content to convey our dedication to our membership and communities in a down-to-earth, friendly and neighborly fashion.
Our commitment to become more deeply involved in our communities resulted in a volunteer program for our employees and the Pillars of Giving.
We also welcomed members of CWU Federal Credit Union through a merger and established a much-needed presence in Ellensburg.
We launched our new website and eliminated foreign transaction fees on our Visa cards and monthly service fees on our Business Checking account. In mid-November, we began the conversion to our brand new Visa Platinum card with chip technology.
We expanded our statewide presence with new branches in Puyallup and Federal Way. Additionally, a much-needed relocation resulted in a bigger and better branch for our West Olympia members.
On the community front, we were proud to sponsor the first-ever TEDx event in Olympia and went on to sponsor TEDxSpokane and TEDxRainier (now known as TEDxSeattle). For the first time we also hosted Member Volunteer Events: two in Olympia, one in Seattle and one in Spokane.
Our Seattle Fairview branch underwent renovations to better serve members.
Our new digital lending app was introduced.
We tried something new for #GivingTuesday by randomly handing out $100 bills to members visiting our branches, asking them to do some good with the money and posting about it on social media.
We marked our 60th anniversary of serving members with a celebration in our branches.
A partnership with Hands On Children’s Museum in Olympia created ongoing benefits for members and community alike through the Inspired Learning for All initiative.
We stepped up our game with three brand new checking accounts and three brand new credit cards. Check them out if you haven’t already – they’re worth a look.
Our U-District branch moved into its newly constructed building that also features a Community Room and coffee shop. It's located across the street from the old branch.
Our website was revamped to provide easy-to-access product and service information, better navigation and a fresh new look.