Fraud Prevention Center
We protect your privacy, your information and your money
At WSECU, we work hard to keep your accounts safe and your privacy protected by offering:
- Secure Online and Mobile Banking
- Data encryption
- Fraud monitoring
- Fraud and account alerts
- Information cybersecurity resources
Unfamiliar transaction? It may not be fraud.
Unexpected wording can make legitimate transactions appear fraudulent at first. A mysterious company on a credit card or account statement may actually be a corporate owner or service provider for a merchant you did business with. These unrecognized-at-first transactions may be especially common when using payment processors such as PayPal or Venmo.
Before reporting the transaction as fraud, triple check.
- Check receipts. Receipts can be good clues when dates and dollar amounts match.
- Check your accounts. Review your payment history, especially if you use PayPal, Venmo or other similar accounts.
- Check the internet. Do a search for the listed company to see if it’s associated with anyone you recently paid with your credit card.
The steps you can take to help protect yourself from fraud
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1
Sign up for fraud and account alerts
Set alerts that will notify you of unusual activity on your account.
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2
Create strong passwords
Use a password manager to secure your accounts in one safe place.
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3
Opt for multifactor authentication
Use two or more methods to verify identity whenever possible.
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4
Report fraudulent emails and texts
Forward any emails and texts that appear to impersonate WSECU to phishing@wsecu.org. If you opened any links and are concerned about your account security, call our Contact Center at 800.562.0999.
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5
Update apps and operating systems
As technology and commerce evolves, so does fraud. Follow your best practices by making sure your devices are current.
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6
Review credit reports yearly
Request free copies of your credit report from each credit bureau through Annual Credit Report.com.
What to do if you are a victim of fraud
Fraud departments are there to help
For WSECU accounts, please call our Contact Center at 800.562.0999. We’re available 7:00 am-7:00 pm Monday-Friday and 9:00 am-2:00 pm Saturday.
What to do if you are a victim of fraud
Fraud departments are there to help
For WSECU accounts, please call our Contact Center at 800.562.0999. We’re available 7:00 am-7:00 pm Monday-Friday and 9:00 am-2:00 pm Saturday.
Notify the credit bureaus
Contact one of the credit bureaus to request a fraud alert be added to your file. The other two credit bureaus will be notified. You may also wish to contact each and put a freeze on your credit.
Report identity theft and fraud
Government agencies such as the Federal Trade Commission and the FBI's Internet Compliant Center use reports to investigate fraud and internet crimes. Filing reports provides documentation and evidence for your case.
Be prepared to provide proof
Being victim of fraud does not always limit liability. Gather as much evidence as possible. You may even wish to file a police report to further document your case.