Fraud Prevention Center
We protect your privacy, your information and your money
At WSECU, we work hard to keep your accounts safe and your privacy protected by offering:
- Secure Online and Mobile Banking
- Data encryption
- Fraud monitoring
- Fraud and account alerts
- Information cybersecurity resources
Unfamiliar transaction? It may not be fraud.
Unexpected wording can make legitimate transactions appear fraudulent at first. A mysterious company on a credit card or account statement may actually be a corporate owner or service provider for a merchant you did business with. These unrecognized-at-first transactions may be especially common when using payment processors such as PayPal or Venmo.
Before reporting the transaction as fraud, triple check.
- Check receipts. Receipts can be good clues when dates and dollar amounts match.
- Check your accounts. Review your payment history, especially if you use PayPal, Venmo or other similar accounts.
- Check the internet. Do a search for the listed company to see if it’s associated with anyone you recently paid with your credit card.
The steps you can take to help protect yourself from fraud
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1
Sign up for fraud and account alerts
Set alerts that will notify you of unusual activity on your account.
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2
Create strong passwords
Use a password manager to secure your accounts in one safe place.
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3
Opt for multifactor authentication
Use two or more methods to verify identity whenever possible.
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4
Report fraudulent emails and texts
Forward any emails and texts that appear to impersonate WSECU to [email protected]. If you opened any links and are concerned about your account security, call our Contact Center at 800.562.0999.
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5
Update apps and operating systems
As technology and commerce evolves, so does fraud. Follow your best practices by making sure your devices are current.
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6
Review credit reports yearly
Request free copies of your credit report from each credit bureau through Annual Credit Report.com.
What to do if you are a victim of fraud
Fraud departments are there to help
For WSECU accounts, please call our Contact Center at 800.562.0999. We’re available 7:00 am-7:00 pm Monday-Friday and 9:00 am-2:00 pm Saturday.
