How to set up fraud and account alerts
Introduction
Setting fraud and account alerts in Online or Mobile Banking is an easy way of monitoring your accounts. Alerts can notify you of unusual transactions and are a great addition to your overall security strategy. They can also be used to help you keep tabs on your budget by alerting you when you are close to your set expense limit.
Types of alerts
Security alerts let you know when there’s been a successful or failed attempt to sign in to your account.
Account-specific alerts tell you about balance changes, deposits, withdrawals or pending card transactions in any of your accounts.
Fraud alerts inform you when suspicious activity has been detected on any of your accounts.
Alert setup in Online Banking
Step 1: Sign in to Online Banking.
Step 2: Select “Profile & Settings,” then click “Alerts Management.”
Step 3: Choose the type of alert you would like to set up (Security, Account-specific or Fraud).
Step 4: Select "Enable & Configure" and customize your alert options.
Step 5: Save your settings.
Alert setup in Mobile Banking
Step 1: Open the Mobile Banking app and sign in.
Step 2a: For iOS — Select “My Profile.”
Step 2b: For Android — Expand the top left corner menu and select “My Profile.”
Step 3: Scroll right in the top menu and select “Manage Alerts.”
Step 4: Choose the type of alert you would like to set up (Security, Account-specific or Fraud).
Step 5: Select "Enable & Configure" and customize your alert options.
Step 6: Save your settings.