What are the system requirements for Online Banking?
The following list describes systems and browsers that are classified as "Supported" and "Allowed" for Online Banking and Bill Pay. While Online Banking and Bill Pay may function properly with other browser and platform combinations, we recommend only those on the following list:
Operating systems: Windows 7, 8 and 10
Supported browsers: Chrome 40-46; Internet Explorer 9 and 10; Firefox 35-41
Operating system: OSX 10.8
Supported browsers: Safari 7, 8, 9 and 10.x
Cookies: The browser must be set to allow cookies and/or explicitly allow third-party cookies for "Remember my Computer" to function.
Pop-ups: The browser must be set to allow pop-ups from www.wsecu.org for Bill Pay to function.
Screen Resolution: 800x600 VGA or higher
You’ll need Adobe Acrobat Reader to view or print electronic documents such as e-statements.
Can I view all of my WSECU accounts under one username?
This may be an option for you; the accounts you'll be able to access under one username will depend on the ownership structure. In Online Banking, go to the sub-link titled “Linked Accounts” under the My Profile page or contact us at 800.562.0999 for more information.
Is Online Banking compatible with personal financial management software such as Quicken, QuickBooks and Mint?
Where can I see my pending transactions?
If there are pending transactions on your account, they will appear on the Account Summary page directly below "Account Summary." The number of pending transactions and an hourglass icon will be displayed. Click on Pending Transactions to see details of each outstanding transaction. You can see which account the pending transaction applies to by looking at the suffix number in the details; e.g., S09 would signify your checking account. Pending transactions also show on the History page.
I don't want to see the merchant logos on my transaction history. Can they be hidden?
Yes – on the Transaction History page, click Options under Transaction History and uncheck the Detail View option in the dropdown menu. You can check it again anytime to have the logos appear.
Is there a way to print my transaction history in Online Banking?
Yes – on the Transaction History page, click the "print" link located directly under "Transaction History." A dropdown menu will appear and you can choose from pre-set date ranges or set a custom date range.
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