The first time you sign in to Online Banking, a six-digit authentication code will be sent to the primary email address or mobile phone number on your account. All mobile phone numbers listed on the account will appear as options to receive the six-digit code.

Enter the six-digit authentication code when prompted. If you select the “Remember Me” check box on the verification screen, you will be able to sign in without the authentication step in the future. However, if you sign in from a new device or clear your browser cookies, a new code will be required at sign in even when the “Remember Me” check box has been selected.

Two-step authentication is a type of multifactor authentication that uses two methods of identity verification. In addition to your password, you'll also be asked to enter a six-digit authentication code that we'll send via text or email. Using this code enhances the security of your data.

When possible, choose to receive additional security codes by SMS text since mobile phones are less easily compromised than emails. However, any additional step verifying your identity provides much better security than a single method.

Choosing two-step or multifactor authentication when given the choice is one of the easiest things you can do to protect your data.

If you can’t remember your username or password, select “Forgot Sign-In” to recover your username or reset your password. To reset your password, you must know your username.

If you can’t remember any of your sign-in information, please contact us at 800.562.0999. We’re available Monday through Friday, 7:00 am-7:00 pm, or Saturday, 9:00 am-2:00 pm.

Keeping your account secure is important to us. If there are too many sign-in attempts using the wrong password, your account will lock automatically.

If your account has been locked, contact us at 800.562.0999 to have your account unlocked. We’re available Monday through Friday, 7:00 am-7:00 pm, or Saturday, 9:00 am-2:00 pm.

All types of transfers and payments can be made in Online Banking. Just select “Transfers & Payments.” Then choose the type of transfer or payment you would like to make.

1. Under the Transfer & Pay menu, select “Transfer to a Member.”
2. Select the account you will be moving money from.
3. Under Move To, select “Send Money to a WSECU Member.”
4. Enter the member’s account information OR choose from the address book.
5. Enter the payment details and select “Next.”
6. Verify the information and select “Send Money.”

At the bottom of the “My Accounts” screen, select “Link an Account” and follow the steps to link your external accounts.

Note: You can transfer funds from another financial institution into your new WSECU account immediately. Transfers out of your new WSECU account cannot occur until your account has been open for 90 days.

1. Under the Transfer & Pay menu, select “P2P Transfers.”
2. Enter the recipient’s email or mobile phone number.
3. You will be asked to input a security question and answer. The recipient must provide the exact same answer to the question to receive the transfer. 
4. Enter the dollar amount, verify the information and select “Transfer.”
5. If money is sent via debit card, there is an additional multifactor authentication security step for first-time recipients.

For additional information visit the PayItNow P2P Transfer resource page.

To access Bill Pay, sign in to Online Banking and select “Bill Pay” from the “Transfers & Payments” tab.

For assistance with Bill Pay, you can use Online or Mobile Banking to send us a secure message 24/7 and expect to receive a response within 1-3 business days. If you need an immediate response, you can reach us at 800.562.0999 Monday through Friday, 7:00 am-7:00 pm, or Saturday, 9:00 am-2:00 pm. Many questions can also be answered by visiting the Bill Pay Resources page.

To find your account number sign in to Online Banking, then:

Step 1: Select "Profile & Settings" on the navigation bar.
Step 2: Select "Profile" from the dropdown.
Step 3: In the Account Details box, locate Account Number. You will see the last four digits of your account number.
Step 4: Click the eye icon next to the last four digits and the rest of your account number will be displayed.

After signing in to Online Banking, select the account you want to view. This will take you to the account history. From here, you will be able to see scheduled and pending transactions, including deposits, and the transaction history of the account you selected.

Scheduled and pending transactions, including deposits, can be viewed at the top of your transaction history when you select an account from the “My Accounts” screen. Pending bill payments and loan payments can be viewed in “Transfers & Payments” under “Scheduled Transfers.”

After signing in to Online Banking, select an account to see a detailed view of your transaction history. From here, you will be able to select a transaction to add a note or see notes you’ve previously added.

After signing in to Online Banking, select the account associated with the card you want to lock. Then, on the account details screen, select “Lock or Unlock Cards” from the Account Actions menu.

Note: The card locking feature allows you to temporarily disable your card. However, if your card is lost or stolen, or if you notice unfamiliar activity on your account, please immediately contact us at 800.562.0999 Monday through Friday, 7:00 am-7:00 pm, or Saturday, 9:00 am-2:00 pm. If you need assistance outside of our regular business hours, contact our Visa^® fraud protection service at 866.861.5416.

After signing in to Online Banking, select the mail icon at the top of the screen to send a secure message.

Under the Account menu, select “Spending & Budget.” Then select the graphic on the “My Budget” screen to view individual transactions. Select the category of the transaction you want to modify. Then select a category from the list of options.