Online Banking Resources
Convenient account access with Online Banking
Managing your money has never been easier with Online Banking. Whether you need to review transactions, schedule bill payments or transfer funds, it’s all a few clicks away. Sign in and enjoy the convenience of everyday banking at your fingertips.
Below, you will find some videos and frequently asked questions to help you get started.
Frequently asked questions — Signing in
The first time you sign in to Online Banking, a six-digit authentication code will be sent to the primary email address or mobile phone number on your account. All mobile phone numbers listed on the account will appear as options to receive the six-digit code.
Enter the six-digit authentication code when prompted. If you select the “Remember Me” check box on the verification screen, you will be able to sign in without the authentication step in the future. However, if you sign in from a new device or clear your browser cookies, a new code will be required at sign in even when the “Remember Me” check box has been selected.
Watch our Sign In tutorial for more information.
Note: Check your Online Banking profile to make sure the email addresses and mobile phone numbers for members listed on the account are current in order to receive your six-digit authentication code.
To update your information, go to “My Profile” in Online Banking. Make changes by selecting the information you would like to update. When finished, select the “Save Edits” button.
Two-step authentication is a type of multifactor authentication that uses two methods of identity verification. In addition to your password, you'll also be asked to enter a six-digit authentication code that we'll send via text or email. Using this code enhances the security of your data.
When possible, choose to receive additional security codes by SMS text since mobile phones are less easily compromised than emails. However, any additional step verifying your identity provides much better security than a single method.
Choosing two-step or multifactor authentication when given the choice is one of the easiest things you can do to protect your data.
Your six-digit authentication code can be sent to the email address or mobile device of the primary or joint account holder. The contact method can be chosen when authentication is required at sign in.
Contact information can be updated in My Profile.
If you can’t remember your username or password, select “Forgot Sign-In” to recover your username or reset your password. To reset your password, you must know your username.
If you can’t remember any of your sign-in information, please contact us at 800.562.0999. We’re available Monday through Friday, 7:00 am-7:00 pm, or Saturday, 9:00 am-2:00 pm.
Keeping your account secure is important to us. If there are too many sign-in attempts using the wrong password, your account will lock automatically.
If your account has been locked, contact us at 800.562.0999 to have your account unlocked. We’re available Monday through Friday, 7:00 am-7:00 pm, or Saturday, 9:00 am-2:00 pm.
If you select the “Remember Me” check box on the verification screen, you will not need a six-digit authentication code for that device in the future. However, if you clear your browser cookies a new code will be required at sign in even when the “Remember Me” check box has been selected.
Your six-digit authentication code can be sent to the email address or mobile device of the primary or the joint account holder. The contact method can be chosen when authentication is required at sign in.
During registration, or forgotten password or username, the code can only be sent to the primary account holder’s email.
Frequently asked questions — Transfers
All types of transfers and payments can be made in Online Banking. Just select “Transfers & Payments.” Then choose the type of transfer or payment you would like to make.
Watch our Transferring to Another Member tutorial for more information.
At the bottom of the “My Accounts” screen, select “Link an Account” and follow the steps to link your external accounts.
Note: You can transfer funds from another financial institution into your new WSECU account immediately. Transfers out of your new WSECU account cannot occur until your account has been open for 90 days.
Frequently asked questions — Bill Pay
To access Bill Pay, sign in to Online Banking and select “Bill Pay” from the “Transfers & Payments” tab.
For assistance with Bill Pay, you can use Online or Mobile Banking to send us a secure message 24/7 and expect to receive a response within 1-3 business days. If you need an immediate response, you can reach us at 800.562.0999 Monday through Friday, 7:00 am-7:00 pm, or Saturday, 9:00 am-2:00 pm. Many questions can also be answered by visiting the Bill Pay Resources page.
Many questions can be answered by visiting the Bill Pay Resources page.
Frequently asked questions — General use
To find your account number sign in to Online Banking, then:
Step 1: Select "Profile & Settings" on the navigation bar.
Step 2: Select "Profile" from the dropdown.
Step 3: In the Account Details box, locate Account Number. You will see the last four digits of your account number.
Step 4: Click the eye icon next to the last four digits and the rest of your account number will be displayed.
After signing in to Online Banking, select the account you want to view. This will take you to the account history. From here, you will be able to see scheduled and pending transactions, including deposits, and the transaction history of the account you selected.
Scheduled and pending transactions, including deposits, can be viewed at the top of your transaction history when you select an account from the “My Accounts” screen. Pending bill payments and loan payments can be viewed in “Transfers & Payments” under “Scheduled Transfers.”
After signing in to Online Banking, select an account to see a detailed view of your transaction history. From here, you will be able to select a transaction to add a note or see notes you’ve previously added.
While Online Banking and Bill Pay may function properly with other web browser and platform combinations, we recommend only those on the following list:
Operating system: Windows 7, 8 and 10
Supported browsers: Chrome and Firefox current, stable release; Internet Explorer 10, 11 and Edge.
Operating system: OSX 10.8
Supported browsers: Chrome and Firefox current, stable release; Safari 7, 8, 9 and 10.x
You can view account history going back to April 2017 in Online Banking.
After signing in to Online Banking, select your account to see a detailed view of your transaction history. Near the top of the page, select “Print Transactions.” You can also download transactions by selecting "Download Transactions.”
Tax forms can be found in the “Accounts” menu under “Statements & Documents.” This will not include mortgage tax forms.
After signing in to Online Banking, select the account associated with the card you want to lock. Then, on the account details screen, select “Lock or Unlock Cards” from the Account Actions menu.
Note: The card locking feature allows you to temporarily disable your card. However, if your card is lost or stolen, or if you notice unfamiliar activity on your account, please immediately contact us at 800.562.0999 Monday through Friday, 7:00 am-7:00 pm, or Saturday, 9:00 am-2:00 pm. If you need assistance outside of our regular business hours, contact our Visa® fraud protection service at 866.861.5416.
After signing in to Online Banking, select the mail icon at the top of the screen to send a secure message.
Under the Account menu, select “Spending & Budget.” Then select the graphic on the “My Budget” screen to view individual transactions. Select the category of the transaction you want to modify. Then select a category from the list of options.
Frequently asked questions — Error messages and troubleshooting
- If Online or Mobile Banking feels slower than usual, check your Wi-Fi/cell signal for a strong connection.
- Check your device settings to see if any OS or app updates are recommended.
- If difficulties with Mobile Banking persist, uninstall then reinstall the app.
- If difficulties with Online Banking persist, try a different browser.
How can I troubleshoot if I receive an error message that says “Oops! Something went wrong.” outside of business hours?
This message usually occurs while scheduling transfers during nighttime processing when our systems may be slow to respond. First, check your scheduled transfers, found under the “Transfers & Payments” tab, to confirm your transfer wasn’t scheduled, then try again at a different time.
How can I troubleshoot if I receive an error message while using Bill Pay outside of business hours?
- Visit your Profile page to make sure the contact information is correct and valid.
- Check the Wi-Fi connection.
- Try a different internet browser.
How can I troubleshoot if I receive a “Sorry, something went wrong” error message in Online or Mobile Banking outside of business hours.
You may receive this message if the internet connection is unreliable or unstable, or there are other technology issues. If the internet connection seems secure, clear any cookies and restart the browser. You may also try unplugging your modem and router for 30 seconds. Replug the modem, followed by the router, and try again.
Rooted or jailbroken devices allow users to perform certain functions that can’t usually be performed with standard device settings. Due to the security risks of rooting or jailbreaking, our systems are not compatible with these devices.
If you’re still having trouble, give us a call at 800.562.0999 Monday-Friday 7:00 am-7:00 pm, Saturdays 9:00-2:00 pm, or use Online Banking to send us a secure message.