Do you need support with Online Banking? Please call the Contact Center at 800.562.0999 Monday - Friday 7:00 am to 7:00 pm and Saturday 9:00 am to 2:00 pm.
New Online Banking Experience Now Live!
Our new Online Banking platform has launched and can be accessed from the internet browser on your desktop and mobile devices. We’re hard at work on a new mobile banking app that will debut later this year.
We are continuing to work on new features to improve your experience.
You will continue signing in to Online Banking at the top right corner of the wsecu.org homepage just as you do now.
The first time you visit the new Online Banking, a six-digit code will be emailed to the primary email address on your account. You will then need to enter that code when prompted. You can also select "Remember me" for future access, allowing you to sign in without the authentication step moving forward.
If you are using a secure personal device, select the “Remember me” checkbox when you sign in for the first time. This will save the device and make it so that you no longer need to enter an authentication code while signing in. However, if your phone or browser is set to delete cookies after each session, you will be required to enter a code every time.
Please remember to never select the “Remember me” checkbox if you are using a device that anyone else has access to.
Yes, these items will transfer to the new system so you don’t need to do anything for Bill Pay to continue working.
Your Bill Pay groups and Bill Pay history information will continue to be available on our Bill Pay vendor's website by selecting "Access all Bill Pay Features" in the Quick Actions section of the Bill Pay page.
We are working on bringing this feature to the site in the future, the groups still exist on the full bill pay site in the meantime. You can access the Bill Pay website by selecting "Access all Bill Pay Features" in the Quick Actions section of the Bill Pay page.
You can manage your bills and payees and view your scheduled payments by selecting the “Transfers & Payments” tab and then “Bill Pay”. To view an e-bill, your Bill Pay history or groups, visit the Bill Pay website by selecting "Access all Bill Pay Features" in the Quick Actions section of the Bill Pay page.
The only way to change the category of a transaction is through the Spending & Budget tool within online banking.
You can get to Spending & Budgeting two ways:
Select the circles to the right of your transactions (when on a desktop; if on a mobile device the circles will appear at the end of your transaction list). OR,
Go to the accounts tab, select “Spending & Budgeting”
This will take you to the “My Budget” page.
A circle will show up. This is a summary of all of the spending on your account.
To change the category of a transaction, Click the center of circle graph, where it shows the total amount.
A list of your transactions will appear
Find the column named “Category” and select a category name you want to edit.
A new window will appear, offering various categories and sub-categories to choose from.
Select the new category name to replace the previous name. A pop-up will appear asking you if you would like to apply that category to all transactions for the same merchant. It disappears after a few seconds.
Continue to follow this process for all of the category names you would like to change.
Yes, from the "My Accounts" page, click on the account you would like to print, then click the "Print Transactions" link located at the top of the page. You can also download a list of transactions by clicking on the "Download Transactions" link.
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