Online Banking Resources
Convenient account access with Online Banking
Managing your money has never been easier with Online Banking. Whether you need to review transactions, schedule bill payments or transfer funds, it’s all just a few clicks away. Sign in and enjoy the convenience of everyday banking at your fingertips.
Below, you will find some videos and frequently asked questions to help you get started.
Frequently Asked Questions - Signing In
The first time you sign in to Online Banking, a six-digit authentication code will be sent to the primary email address on your account.
Enter the six-digit authentication code when prompted. If you select the “Remember Me” check box on the verification screen, you will be able to sign in without the authentication step in the future.
Watch our Sign In tutorial for more information.
Note: Make sure the email address in your Online Banking profile is current in order to receive your six-digit authentication code.
To update your information, go to “My Profile” in Online Banking. Make changes by selecting the information you would like to update. When finished, select the “Save Edits” button.
Your six-digit authentication code can be sent to the email address or mobile device of the primary or joint account holder. The contact method can be chosen when authentication is required at sign in.
Contact information can be updated in My Profile.
If you can’t remember your username or password, select “Forgot Sign-In” to find your username or reset your password. To reset your password, you must know your username.
If you can’t remember any of your sign-in information, please contact us at 800.562.0999. We’re available Monday through Friday, 7 am-7 pm, and Saturday, 9 am-2 pm.
Keeping your account secure is important to us. If there are too many sign-in attempts using the wrong password, your account will lock automatically.
If your account has been locked, contact us at 800.562.0999 to have your account unlocked. We’re available Monday through Friday, 7 am-7 pm, and Saturday, 9 am-2 pm.
If you select the “Remember Me” check box on the verification screen, you will not need a six-digit authentication code for that device in the future.
Your six-digit authentication code can be sent to the email address or mobile device of the primary or the joint account holder. The contact method can be chosen when authentication is required at sign in.
During registration, or forgotten password or username, the code can only be sent to the primary account holder’s email.
Frequently Asked Questions - Transfers
All types of transfers and payments can be made in Online Banking. Just select “Transfers & Payments.” Then choose the type of transfer or payment you would like to make.
Watch our Transferring to Another Member tutorial for more information.
At the bottom of the “My Accounts” screen, select “Link an Account” and follow the steps to link your external accounts.
Note: You cannot connect external accounts until your account has been open for 90 days.
Frequently Asked Questions - Bill Pay
You can manage your bills and payees and view your scheduled payments by selecting “Transfers & Payments” and then “Bill Pay”. To view an e-bill, your Bill Pay history or groups, visit the Bill Pay website by selecting "Access All Bill Pay Features" in the Quick Actions section of the Bill Pay page.
Watch our Bill Pay tutorial for more information.
For 24/7 assistance, please reach out to Bill Pay directly at 888.618.7638.
Frequently Asked Questions - General Usage
To find your account number sign in to Online Banking, then:
Step 1: Select "Profile & Settings" on the navigation bar.
Step 2: Select "Profile" from the dropdown.
Step 3: In the Account Details box, locate Account Number. You will see the last four digits of your account number.
Step 4: Click the eye icon next to the last four digits and the rest of your account number will be displayed.
After signing in to Online Banking, select the account you want to view. This will take you to the account history. From here, you will be able to see scheduled and pending transactions, including deposits, and the transaction history of the account you selected.
Scheduled and pending transactions, including deposits, can be viewed at the top of your transaction history when you select an account from the “My Accounts” screen. Pending bill payments and loan payments can be viewed in “Transfers & Payments” under “Scheduled Transfers.”
After signing in to Online Banking, select an account to see a detailed view of your transaction history. From here, you will be able to select a transaction to see its associated notes or to add a note.
While Online Banking and Bill Pay may function properly with other web browser and platform combinations, we recommend only those on the following list:
Operating system: Windows 7, 8 and 10
Supported browsers: Chrome and Firefox current, stable release; Internet Explorer 10, 11 and Edge.
Operating system: OSX 10.8
Supported browsers: Chrome and Firefox current, stable release; Safari 7, 8, 9 and 10.x
You can view account history going back to May 2017 in Online Banking.
After signing in to Online Banking, select your account to see a detailed view of your transaction history. Near the top of the page, select “Print Transactions.” You can also download transactions by selecting "Download Transactions.”
Tax forms can be found in the “Accounts” menu under “Statements & Documents.” This will not include mortgage tax forms.
After signing in to Online Banking, select the account associated with the card you want to lock. Then, on the account details screen, select “Lock or Unlock Cards” from the Account Actions menu.
Note: The card locking feature allows you to temporarily disable your card. However, if your card is lost or stolen, or if you notice unfamiliar activity on your account, please immediately contact Fraud Prevention Services at 866.221.5006.
After signing in to Online Banking, select the mail icon at the top of the screen to send a secure message.
Under the Account menu, select “Spending & Budget.” Then select the graphic on the “My Budget” screen to view individual transactions. Select the category of the transaction you want to modify. Then select a category from the list of options.