Bill Pay is a secure, convenient, free service that’s available in Online Banking. Here are the answers to some of the most common questions we get about Bill Pay:
How are payments processed?
- Over 70% of payments are sent electronically.
- Cashier's Checks are mailed prior to the payment date and deduct from your account on the scheduled pay day.
- Draft checks are also mailed prior to the payment date and clear your account similar to a personal check.
How do I manage bills and payees in Bill Pay?
In Online Banking, select the Bill Pay tab. Bill Pay will pop up in a new window (you may need to enable pop-ups in your browser settings).
Under Manage My Bills, select a payee from the drop down, and you'll see the changes you can make, e.g., add, update or delete an automatic payment, update payee information, delete payee, etc.
What should I do if my payee did not receive my Bill Pay payment?
Sometimes the payee may not credit your account immediately after receiving a payment. It may take a few days for the payee's payment system to show the credit to your account. Wait a few days after the scheduled payment date to see if it is credited to your account.
To verify the payment information is correct and was sent according to schedule:
- Review your payee's information in Payment Center by clicking on the payee's name. The address and account number information will appear on the right side of the screen in the Payment Assistant section.
- Locate your payment in Bill History and click View Detail to view the details of the payment.
- If you schedule a same-day payment, the payee receives and acknowledges the payment on the current business day or the next business day, depending on the time of day when you enter your payment information. However, the payee's payment system may not credit the payment to your account until the next business day. If you want to verify the payment, you should wait a day or two before contacting the payee.
- If you have questions at any time, please contact us at 800.562.0999. Bill Pay assistance is also available 24/7 by calling 888.618.7638.
What if a Bill Pay check is lost in the mail?
Contact us at 800.562.0999 and we'll place a stop payment on the item at no charge.
Tips for using Bill Pay:
- Keep in mind that recurring bill payments that fall on a weekend will be sent to arrive the Friday before the weekend.
- If possible, schedule your payment to arrive before the final due date. While Bill Pay will send the payment to arrive by the date you select, some payees may not process payments immediately.
- Check out the online Help feature in Bill Pay for more information. Personal assistance is available 24/7 from our Bill Pay provider at 888.618.7638.
