When does an account become dormant?

After one year without any activity. If your account reaches dormancy, we'll contact you and share your options for reactivating your account.

What should I do if I receive notice my account is dormant?

You can perform a transaction, give us a call at 800.562.0999, visit your nearest branch or return our correspondence with your chosen course of action.

What does it mean for an account to be escheated?

After a three-year period of no activity, the State of Washington considers funds in the account to be unclaimed. On a yearly basis, all Washington State financial institutions are required to close these accounts and escheat the funds; i.e., send them to the Washington State Department of Revenue until they are claimed by the owner. 

How can I claim my funds if my account has been escheated?

You can go to the Washington State Department of Revenue’s Claim Your Cash website or call them at 360.534.1502.