Mobile Banking Resources
Easy account access on the go
Manage your finances anytime, anywhere, with the WSECU Mobile Banking app. Track spending, view balances, make deposits and pay bills — securely and with ease. Loaded with helpful features for banking on the go, the app brings increased security and functionality to your fingertips.
How to Download and Sign in on iOS
How to Download and Sign In on Android
Frequently Asked Questions - Signing In
The first time you open the Mobile Banking app, you will be asked to enter your Online Banking username and password. A six-digit authentication code will be sent to you via text message or email.
Enter the six-digit authentication code when prompted by the app. If you select the "Remember Me" toggle on the verification screen or if you enable biometric sign-in, you will be able to sign in without the authentication step in the future.
Note: Make sure the mobile number and email address in your Online Banking profile are current in order to receive your six-digit authentication code. If you can’t remember any of your sign-in information, please contact us at 800.562.0999. We’re available Monday through Friday, 7:00 am-7:00 pm, and Saturday, 9:00 am-2:00 pm.
To update your information, go to My Profile in the Mobile Banking app or in Online Banking. Make changes by selecting the information you would like to update. When finished, select the "Save Edits" button.
Two-step authentication is a type of multifactor authentication that uses two methods of identity verification. In addition to your password, you'll also be asked to enter a six-digit authentication code that we'll send via text or email. Using this code enhances the security of your data.
When possible, choose to receive additional security codes by SMS text since mobile phones are less easily compromised than emails. However, any additional step verifying your identity provides much better security than a single method.
Choosing two-step or multifactor authentication when given the choice is one of the easiest things you can do to protect your data.
If you select the “Remember Me” toggle on the verification screen you will not need a six-digit authentication code in the future.
You can also enable biometric sign-in to access your account faster using biometric data, such as your fingerprint or facial pattern.
After entering your six-digit authentication code for the first time, you will be asked if you want to use biometric sign-in. If you select yes or enable it under “Security Center,” you will not need a six-digit authentication code for that device in the future.
Your six-digit authentication code can be sent to the email address or mobile device of the primary or the joint account holder. The contact method can be chosen when authentication is required at sign in.
During registration, or forgotten password or username, the code can only be sent to the primary account holder’s email.
Mobile Banking allows you to save your username when you have remembered a device. When you sign in, look for the “Remember Me” toggle while entering your six-digit code. This will remember the device along with your username. When you sign in next time you will only need your password.
If you activate biometric sign-in you can skip sign-in using your fingerprint or face, depending on your device settings.
The first time you sign in to one of your accounts using your mobile device, you will be asked to enter a six-digit authentication code. If you select the “Remember Me” toggle on the verification screen, you will be able to sign in to that account without the authentication step in the future. However, you will need to repeat this process for each unique account sign-in.
Biometric sign-in must be assigned to a specific account because it takes the place of your username and password. If you have multiple accounts, you will only be able to use biometric sign-in to access one account. To access all other accounts, you will have to enter your username and password.
Note: Consider linking your accounts to view more than one account from your biometric account sign-in.
The six-digit authentication code can be sent to the mobile number or email address of the primary or joint account holder that appears in your profile. The contact method can be chosen when authentication is required at sign-in.
Contact information can be updated in My Profile.
Keeping your account secure is important to us. If there are too many sign-in attempts using the wrong password, your account will lock automatically.
If your account has been locked, you will need to contact us at 800.562.0999 to have your account unlocked. We’re available Monday through Friday, 7:00 am-7:00 pm, and Saturday, 9:00 am-2:00 pm.
If you can’t remember your username or password, select “Forgot Sign-In” to recover your username or reset your password. To reset your password, you must know your username.
If you can’t remember any of your sign-in information, please contact us at 800.562.0999. We’re available Monday through Friday, 7:00 am-7:00 pm, and Saturday, 9:00 am-2:00 pm.
Biometric sign-in allows you to access your account using your unique biometrics — such as your fingerprint or facial pattern — for authentication. If your mobile device supports this technology, you can use biometric sign-in to access your account instead of entering your username and password.
Frequently Asked Questions - Transfers
All types of transfers and payments can be made in Mobile Banking. Just select “Transfer & Pay” from the main menu. Then choose the type of transfer or payment you would like to make.
At the bottom of the “My Accounts” screen, select “Link an Account” and follow the steps to link your external accounts.
Note: You can transfer funds from another financial institution into your new WSECU account immediately. Transfers out of your new WSECU account cannot occur until your account has been open for 90 days.
Frequently Asked Questions - Bill Pay
To access Bill Pay, sign in to the WSECU Mobile Banking app and select “Pay a Bill” from the “Transfer & Pay” tab.
For assistance with Bill Pay, you can use Online or Mobile Banking to send us a secure message 24/7 and expect to receive a response within 1-3 business days. If you need an immediate response, you can reach us at 800.562.0999 Monday through Friday, 7:00 am-7:00 pm, or Saturday, 9:00 am-2:00 pm. Many questions can also be answered by visiting the Bill Pay Resources page.
Many questions can be answered by visiting the Bill Pay Resources page.
Frequently Asked Questions - General Use
Yes, from the main menu, select “More.” Then select “Lock or Unlock Cards” to lock your card in Mobile Banking.
Note: The card locking feature allows you to temporarily disable your card. However, if your card is lost or stolen, or if you notice unfamiliar activity on your account, please immediately contact us at 800.562.0999 Monday through Friday, 7:00 am-7:00 pm, or Saturday, 9:00 am-2:00 pm. If you need assistance outside of our regular business hours, contact our Visa® fraud protection service at 866.861.5416.
Yes, Mobile Banking is optimized for both Android tablets and Apple iPads.
Scheduled and pending transactions, including deposits, can be viewed at the top of your transaction history in “Account History.” Pending bill payments and loan payments can be viewed in “Transfer & Pay.”
After signing in to Mobile Banking, select an account to see a detailed view of your transaction history. From here, you will be able to select a transaction to add a note or see notes you’ve previously added.
You can view account history going back to April 2017 in Mobile Banking.
From the Mobile Banking home screen, select the account you want to view. This will take you to “Account History.” From here, you will be able to see scheduled and pending transactions, including deposits, and the transaction history of the account you selected.
Mobile Banking supports smartphone devices supported by their manufacturers and running one of the following operating systems:
- iOS 11.3 or newer
- Android 8.0 or newer
In “Account History,” select “View Statements & Documents” to access your tax documents.