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Important Notifications

Mobile Banking Resources

Easy account access on the go

Manage your finances anytime, anywhere, with the WSECU Mobile Banking app. Track spending, view balances, make deposits and pay bills — securely and with ease. Loaded with helpful features for banking on the go, the app brings increased security and functionality to your fingertips.

 WSECU New Mobile Banking App

Explore the latest features

  • Sign in securely with fingerprint or face identification.
  • View and schedule one-time or recurring transfers.
  • Link your external accounts and transfer money.
  • Deposit checks with a snapshot from your mobile device.
  • Manage payees and set up automatic bill payments.
  • Schedule loan or credit card payments using debit or credit.
  • Temporarily lock a misplaced card to block transactions.
  • Create and manage account, security and fraud alerts.
  • Find your nearest branch or ATM wherever you are.

Don't have the WSECU Mobile Banking app? Grab your mobile device and search for "WSECU Mobile Banking" in the App Store or Google Play today!

Videos and FAQs

Below, you will find some videos and frequently asked questions to help you get started.

Video 1

Mobile Banking Overview for iOS

Video 2

Mobile Banking Overview for Android

Video 3

How to Download and Sign in on iOS

Video 4

How to Download and Sign In on Android

Frequently Asked Questions - Signing In

The first time you open the Mobile Banking app, you will be asked to enter your Online Banking username and password. A six-digit authentication code will be sent to you via text message or email.

Enter the six-digit authentication code when prompted by the app. If you select the "Remember Me" toggle on the verification screen or if you enable biometric sign-in, you will be able to sign in without the authentication step in the future.

Note: Make sure the mobile number and email address in your Online Banking profile are current in order to receive your six-digit authentication code.

To update your information, go to My Profile in the Mobile Banking app or in Online Banking. Make changes by selecting the information you would like to change. When finished, select the "Save Edits" button.

If you select the “Remember Me” toggle on the verification screen you will not need a six-digit authentication code in the future.

You can also enable biometric sign-in to access your account faster using biometric data, such as your fingerprint or facial pattern.

After entering your six-digit authentication code for the first time, you will be asked if you want to use biometric sign-in. If you select yes or enable it under “Security Center,” you will not need a six-digit authentication code for that device in the future.

Your six-digit authentication code can be sent to the email address or mobile device of the primary or the joint account holder. The contact method can be chosen when authentication is required at sign in.

During registration, or forgotten password or username, the code can only be sent to the primary account holder’s email.

Mobile Banking allows you to save your username when you have remembered a device. When you sign-in, look for the remember me check box while entering in your six digit code. This will remember the device along with your username. When you sign-in next time you will only need your password.

If you activate biometric sign-in you can skip sign-in using your fingerprint or face, depending on your device settings.

The first time you sign in to one of your accounts using your mobile device, you will be asked to enter a six-digit authentication code. If you select the “Remember Me” toggle on the verification screen, you will be able to sign in to that account without the authentication step in the future. However, you will need to repeat this process for each unique account sign-in.

Biometric sign-in must be assigned to a specific account because it takes the place of your username and password. If you have multiple accounts, you will only be able to use biometric sign-in to access one account. To access all other accounts, you will have to enter your username and password.

No, your username and password will remain the same.

If you can’t remember your username or password, select “Forgot Sign-In” to find your username or reset your password. To reset your password, you must know your username.

If you can’t remember any of your sign-in information, please contact us at 800.562.0999. We’re available Monday through Friday, 7 am-7pm, and Saturday, 9 am-2pm.

The six-digit authentication code can be sent to the mobile number or email address of the primary or joint account holder that appears in your profile. The contact method can be chosen when authentication is required at sign in.

Contact information can be updated in My Profile.

Keeping your account secure is important to us. If there are too many sign-in attempts using the wrong password, your account will lock automatically.

If your account has been locked, you will need to contact us at 800.562.0999 to have your account unlocked. We’re available Monday through Friday, 7 am-7 pm, and Saturday, 9 am-2 pm.

If you can’t remember your username or password, select “Forgot Sign-In” to find your username or reset your password. To reset your password, you must know your username.

If you can’t remember any of your sign-in information, please contact us at 800.562.0999. We’re available Monday through Friday, 7 am-7pm, and Saturday, 9 am-2pm.

Biometric sign-in allows you to access your account using your unique biometrics — such as your fingerprint or facial pattern — for authentication. If your mobile device supports this technology, you can use biometric sign-in to access your account instead of entering your username and password.

Frequently Asked Questions - Transfers

At the bottom of the “My Accounts” screen, select “Link an Account” and follow the steps to link your external accounts.

Note: You cannot connect external accounts until your account has been open for 90 days.

All types of transfers and payments can be made in Mobile Banking. Just select “Transfer & Pay” from the main menu. Then choose the type of transfer or payment you would like to make.

Yes, your recurring transfers will not change. These can be viewed on the Transfer & Pay screen.

Frequently Asked Questions - Bill Pay

You can manage your bills and payees and view your scheduled payments by selecting “Transfer & Pay” from the main menu and selecting “Bill Pay.” To view an e-bill, your Bill Pay history or groups, visit the Bill Pay website by selecting "Access all Bill Pay Features" in the Quick Actions section of the Bill Pay page in Online Banking. 

Yes, your Bill Pay contacts and scheduled payments will be accessible in Mobile Banking.

Yes, all information for your external institutions and corresponding payments will be available in Mobile Banking.

For 24/7 assistance, please reach out to Bill Pay directly at 888.618.7638.

Frequently Asked Questions - General

Once you’re signed in to Mobile Banking, tap on “More” in the menu bar at the bottom of the screen. From there, tap “Message Center” to create and send a secure message.

Yes, from the main menu, select “More.” Then select “Lock or Unlock Cards” to lock your card in Mobile Banking.

Note: The card locking feature allows you to temporarily disable your card. However, if your card is lost or stolen, or if you notice unfamiliar activity on your account, please immediately contact Fraud Prevention Services at 866.221.5006.

Yes, Mobile Banking is optimized for both Android tablets and Apple iPads.

Scheduled and pending transactions, including deposits, can be viewed at the top of your transaction history in “Account History.” Pending bill payments and loan payments can be viewed in “Transfer & Pay.”

Yes, by selecting a transaction in “Account History,” you can view the notes associated with that transaction.

You can view account history going back to May 2017 in Mobile Banking.

From the Mobile Banking home screen, select the account you want to view. This will take you to Account History. From here, you will be able to see scheduled and pending transactions, including deposits, and the transaction history of the account you selected.

Mobile Banking supports smartphone devices supported by their manufacturers and running one of the following operating systems:

  • iOS 11.3 or newer
  • Android 8.0 or newer

In “Account History,” select “View Statements & Documents” to access your tax documents.

Bank securely


Do you know how to use Online and Mobile Banking securely?

Online Banking is simple, flexible and convenient; it can also make it easier to monitor your finances. Learn how to enroll in services like Online and Mobile Banking and follow the eight best practices for staying secure.

Learn more


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