WSECU announces new VP of Loan Administration, new hire Director of Operations for Residential Lending

April 24, 2020 (Olympia, WA) – WSECU announced today that Stacy Lucero has been promoted to Vice President of Loan Administration and Sam Lindstrom has been hired as the new Director of Operations for Residential Lending.

Lucero has been with WSECU for more than 20 years. Her most recent role was Director of Credit Risk Management and Servicing where she worked to optimize processes and technology to mitigate risk. Improved processes allowed Lucero to lead her team to deliver excellent, compassionate care. Lucero demonstrated leadership and support of WSECU culture, working tirelessly with her teams to ease member financial challenges and stress in the height of the COVID-19 pandemic.

In her new role, Lucero will provide oversight and strategic direction for WSECU’s loan servicing, credit risk management and loan-related analytics programs.

“I love to lead teams in delivering first-class member service,” Lucero said. “My life’s work is to help, inspire, influence and lead people.”

Lucero advocates for data-driven decision making while encouraging her team to deliver excellent service in creative ways. She plans to continue to bolster her team and find further efficiencies to improve member experience.

Lindstrom comes to WSECU with more than 20 years of experience in residential lending and banking. Most recently, Lindstrom worked as the SVP of Business Technology Solutions at HomeStreet Bank.

“Both personally and professionally my goals are to make a difference, leave a legacy and start with yes,” Lindstrom said. “I expect these goals to influence how I work with the Residential Lending team and shape how we work together to help members.”

The newly-appointed director hopes to lead his team to leave a lasting, positive impact on the members who come to WSECU to make their home purchase by fostering an environment of positivity. Lindstrom said the people he met during the interview process made it clear the focus of WSECU’s team is always on the members, and that mentality drew him to the credit union.

About WSECU
WSECU is a not-for-profit credit union open to all Washington residents with a special emphasis on serving those who embrace the values of giving, sharing and supporting their communities. WSECU has 270,000 members, 21 branches, and $3 billion in assets. It commits 4 percent of its annual net income to invest back into the communities it serves through partnerships with education and other nonprofit institutions.