Online and Mobile Banking re/Sources
Welcome to the Online and Mobile Banking re/Fresh pilot program
Freshen up your Online Banking! Our newest Online and Mobile Banking upgrade is intuitive and easy to use. You’ll find fresh features, a fresh look and top-of-the-line security.
A chance to win $250!
As a thank you for participating in the pilot program, you will automatically be entered into a random drawing — 100 members will win $250 each.* We hope you're as excited as we are.
Steps to download the pilot Mobile Banking app
All Mobile Banking users will need the new app to access their accounts. Please share the link with all your co-account holders to avoid disruptions in Mobile Banking service. Be sure to select the WSECU app with the icon shown when installing.
Note: You will need your WSECU username and password for the first sign-in on the new app. The fields will not autofill. You will then be prompted to create a device-specific passcode. After initial sign in, passcodes or biometrics such as fingerprint or facial scans may be used instead of usernames and passwords to sign in.
All Mobile Banking users will need the new app to access their accounts. Please share the link with all your co-account holders to avoid disruptions in Mobile Banking service. Be sure to select the WSECU app with the icon shown when installing.
Note: You will need your WSECU username and password for the first sign-in on the new app. The fields will not autofill. You will then be prompted to create a device-specific passcode. After initial sign in, passcodes or biometrics such as fingerprint or facial scans may be used instead of usernames and passwords to sign in.
Android users
iOS users
How to participate
There are two ways to give feedback:
- Complete the brief survey that will appear in Online or Mobile Banking during the pilot. The survey will ask about your general feelings toward the new platform.
- Select the “Feedback” button at the top of your Online or Mobile Banking screen to report any issues or minor problems you experience. You can also select the “Give feedback” button below.
In the unlikely event that you experience an issue that requires immediate attention, please call our Contact Center at 800.562.0999.
Let's Chat! — WSECU's Virtual Assistant
Have a quick question? WSECU’s Virtual Assistant can help. The WSECU Virtual Assistant is an automated chatbot connected to our database of information. Ask it a question, and it will retrieve the information you want.
You’ll always have the option to chat directly with a WSECU team member during regular business hours. Just select “Connect with a team member” from the chat buttons.
To get started, look for the “Let’s chat!” icon at the bottom of the screen.
General FAQ
You can sign in to Online Banking the same way you always have. Just go to wsecu.org and select “Sign in” at the top of the page.
To access Mobile Banking, you’ll need to download the new app.
Usernames will remain the same, but they will not be automatically prefilled when you first sign in to the refreshed Online or Mobile Banking. To recover your username, select “I’ve forgotten my username.” Your username will then be emailed for you to copy and paste into the sign-in screen.
Not yet. The capability to update usernames will be added later.
The Online and Mobile Banking re/Fresh pilot program does not support authorized/sub-users. We anticipate that authorized/sub-user access and the ability to create authorized/sub-users will be restored at the time of our fully refreshed Online and Mobile Banking launch.
Linking and unlinking of internal accounts will not be available through Online and Mobile Banking at launch, although your previously linked accounts will be visible. To link or unlink internal accounts, please send a secure message by selecting “My profile & settings” under the Self-service tab, then select “Secure messages.” You can also call 800.562.0999.
Joint account owner personal information will not be viewable or editable at the beginning of the pilot program, but the feature will be available before we launch our fully refreshed Online and Mobile Banking.
Yes. One hundred winners will be selected by random drawing on April 4, 2025, and will receive $250 posted to their accounts.
Mobile Banking FAQ
Yes. There is a new Mobile Banking app available for download. Once your account is converted to the new platform, your old app will redirect you to download the new app.
- The Mobile Banking app is available only for smartphones and not for tablets. Please use a browser to sign in to Online Banking when using a tablet.
- Devices with mobile apps can be registered to only one account at a time. Members with more than one primary account must deregister their device from one account to sign in to another account.
- The mobile app does not currently support the ability to link external accounts. To link accounts from your mobile device, sign in to Online Banking from your browser.
The new mobile app does not currently support member to member transfers. However, you can still make them by signing in to Online Banking from your browser. We anticipate the member to member transfer feature will be restored for mobile by the launch of our fully refreshed Online and Mobile Banking.
You can now set alerts in Mobile Banking by selecting the More (•••) tab in the nav menu, then scrolling to select “Profile & settings.” From there, select “Alerts & notifications” and choose the appropriate account for your alert. Alert settings allow you to choose your notification channel.
Credit and debit card FAQ
The credit and debit card lock has moved.
From Online Banking, select “Manage cards” from the Self-service tab, then select “Lock/unlock cards.”
From Mobile Banking, select the card icon, swipe to select the appropriate card, then toggle to lock or unlock your card.
Setting up travel notifications is simple in Online and Mobile Banking.
From Online Banking, select “Manage cards” from the Self-service tab, then select “Set travel notices.”
From Mobile Banking, select “Cards” from the nav menu. Swipe to select the appropriate card, then select “Set travel notices.”
Access the Visa rewards page in Online Banking by selecting the Tools tab in the nav menu, then select “View Visa® rewards.”
In Mobile Banking, select the More (•••) tab in the nav menu, then scroll to select “View Visa rewards.”
Transactions FAQ
Pay buttons are now found on the loan history page of each loan. From “My accounts,” select the appropriate loan, then select the “Pay” button.
Bill Pay moved. From the nav menu, select “Transfer & pay,” then “Pay a bill.”
P2P payment is now called Person 2 Person transfer. From the nav menu, select “Transfer & pay,” then “Transfer money,” then “Person 2 Person transfer.”
Pending Bill Pay payments and P2P payments (now called Person 2 Person transfers) can be found from the Transfer & pay tab. Select “Pay a bill.” Next, select “Payment Activity” and filter by the appropriate payment type and status.
Setting up new loan payments with funds from a separate account is no longer available. However, funds may be transferred to separate WSECU accounts by using the "Transfer to a member” function. From the Transfer & pay tab, select “Transfer money,” then select “Transfer to a member.” You’ll need the account number and the last name on the other account to complete the transfer. You may also use Person 2 Person transfers.
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Communications FAQ
Alert and notification options can be found by going to the Self-service tab in the nav menu and selecting “My profile and settings” and then "Alerts & notifications." Alert settings allow you to choose your notification channel.
You can now set alerts in Mobile Banking by selecting the More (•••) tab in the nav menu, then selecting "Alerts & notifications" from the Profile & settings field and choosing the appropriate account for your alert. Alert settings allow you to choose your notification channel.