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Fraud Alerts - Only a Text Away

June 6, 20192 minute read

Text Alerts

Texting is a popular form of communication, providing people with brief messages that allow for a quick response or dialog. Some people even prefer to communicate through texting than phone calls – my family is always on the run, so texting is a great tool for keeping us all on the same page.

For example, a couple of weeks ago at my son’s baseball game, I was cheering him along while chasing after my 3-year-old son. I received a text from my parents that they were on their way and asked what field we were at. I quickly responded with the location and they arrived with no problems.

Speaking of the convenience and timeliness of texting, WSECU is working on improving the way we communicate potential fraudulent transactions with you. We are implementing a new service that enables us to send you a text with an overview of the transaction and requiring a brief response accepting or denying the transaction. This will allow you to quickly deny transactions that are not yours or accept a transaction that we think might be fraud.

Fraud alert texts will allow for a quicker response to unauthorized transactions, limiting losses as well as the ability to block your card to prevent further fraudulent transactions. Here’s how to opt in:

  • Calling our Contact Center at 800.562.0999.
  • Through a Member Consultant at your local branch.

Opting in to text alerts will allow you to be one of the first to experience the streamlined ability of responding to WSECU to protect you and your account from fraud.

Note: In addition to receiving text messages, you may also receive a phone call from our Visa® fraud management service. Please respond to the phone call even if you’ve already responded to the text.

Crystal Brooks
Enterprise Fraud Manager

Your perspective is important to us and helps us see where we’re hitting the mark and where there might be areas to improve.