2025 Annual & Community Report
March 13, 2026 • 14 minute read
2025 Annual & Community Report
Letter to our members
To every single one of our members, we make your financial dreams our business. The safety and financial security that comes with affordable homes, healthy communities and the self-sufficiency you need to support yourself and your family have always been credit union priorities. We also know that life brings change, so when your life takes a turn, we adjust. When the economy shifts, we adapt. We do our best to flex every time so you are best prepared to meet your goals, no matter where you are in your financial journey.
In 2025 we responded to the fluctuating economic realities of our members when we developed new strategies to expand options for saving and borrowing. Savers opened the new 18-Month Flex-Withdrawal Certificate where they receive certificate yields with the added flexibility to make a penalty-free withdrawal if needed. For qualified borrowers we created loan modifications to lower their monthly payments, and for members who had WSECU home loans and wanted to refinance or buy a new home, we offered ultra-competitive rates through our Meet Me Halfway Mortgage.
We also looked for new ways to help members plan ahead. Participants in our new Medicare guidance program reported lower stress and a better understanding of their healthcare options during Medicare’s annual enrollment period. And speaking of healthcare, did you know WSECU is a leader in pet insurance? That’s because we believe you should have the ability to care for all your family members — even the furry ones.
Maybe this flexibility and resourcefulness is why WSECU has been a Forbes Best-In-State Credit Union five years in a row. We’re proud of the work we do, and we’re appreciative of all our members who make our community. We’re here for you.
Gary Swindler
President & CEO
Marcus Glasper
2025 Board Chair
Flexibility is the heart of our service
Flexibility is the heart of our service
Flexible financial services make it easier to achieve future goals and aspirations. That’s why we focused on adaptability in our 2025 products and services. They adapt with the times, just like you. Though your path may change, we’ll continue to help you get to where you want to go.
- 18-Month Flex-Withdrawal Certificate: Our new share certificate released in 2025. Members with this certificate earn a competitive yield while maintaining the freedom to withdraw up to half their savings without penalty before the maturity date.
- Meet Me Halfway Mortgage: When members were reluctant to purchase a new home or refinance for cash out because of higher interest rates, we were able to meet qualified homeowners with an innovative middle rate halfway between their existing mortgage and the market rate.
- Auto and Vehicle Loan resets: When qualified members needed a way to lower expenses, we modified their auto and vehicle loans to reduce their monthly payments.
- Loans when members need them most: The extended federal government shutdown meant pay cuts and delays for many government employees. Being proactive, we reached out directly to our federal employee members to let them know how we could help.
Education puts options on the table
Education puts options on the table
Financial knowledge is important for financial confidence and long-term success. Last year we expanded opportunities for our members to learn more about their financial options by providing guidance around complex topics such as Medicare, homeownership and general financial wellness The more you know, the more you can make the best choice possible.
- Medicare guidance: Our new Medicare program supported by Silvur launched in 2025. Licensed insurance agents help members understand their options, navigate or reconsider their existing plans and make their best selections.
- Homebuyer counseling: Our coaching sessions highlight the many paths to homeownership and focus on first-time and first-generation homebuyers. Members receive information about credit improvements, savings and down payment assistance programs that range from $10,000 to $150,000 for qualified borrowers.
- Community-based counseling: We expanded our culturally responsive financial coaching delivered through libraries, faith-based partners, schools and community organizations. Sessions may lead to a 6–12 month readiness plan for improving credit, savings and long-term stability.
We're branching out
We're branching out
It’s always a wonderful day to be in the neighborhood, so we increased the ways we can connect. Not only did we open a new branch in 2025, we made plans for two more locations and a branch expansion.
- Hawks Prairie: Our newest branch opened in Lacey’s Hogum Bay Town Center.
- Puyallup South Hill: Plans to renovate our Puyallup branch to increase service capacity and speed are underway.
- Hilltop: We’re expanding our Tacoma presence in the 253.
- Factoria: Find us in south Bellevue’s Factoria neighborhood later in 2026.
- Stay tuned for more neighborhood sites to come!
Digital services are faster and more convenient
Digital services are fast and secure
From online transactions to loan applications to new membership to fraud monitoring, we’re always improving our digital systems to keep services secure, convenient and ready for what’s next.
- We made it faster and easier to complete online loan applications.
- To keep pace with rapidly developing technologies, we invested in upgrades to Online and Mobile Banking for convenient, secure access and easy transactions.
- Applying for membership is faster and easier than ever after digital improvements resulted in a record 5,799 new members who joined WSECU using our online system.
- New fraud monitoring processes allow for quicker detection of suspicious activity in near real time.
2025 member testimonials
2025 member testimonials
“WSECU helped me structure my finances in such a way that I'm no longer just treading water. Thank you!”Robert B.WSECU member
2025 member testimonials
“Delinda! Wow. I was camping on the Dungeness Spit with one bar of cell reception and a need to do a wire transfer that day. She was kind, calm, super competent and proactive. She turned my stressful day into joyful excitement about my new home purchase. So very grateful she was there.”Kerri B.WSECU member
2025 member testimonials
“WSECU helped me finance an automobile the next day after my prior vehicle was totaled in an accident. Finding the replacement vehicle was serendipitous, but securing the financing through WSECU was absolutely miraculous. And then, I needed a financial boost a few years later, and the loan was extended. Thank you many times over!!!”John J.WSECU member
2025 member testimonials
“I got to work with Cody. He was exceptional. Why? Helpful, knowledgeable, patient and above all human and understanding.”Maike T.WSECU member
2025 member testimonials
“I met this wonderful lady who took me through and explained everything. I was approved for the amount I wanted and it took the load off my shoulders. Thank you so much for being there and serving people without partiality.”Eunice O.WSECU member
2025 member testimonials
“Christina was my customer service representative and she was amazing! Couldn’t have made the experience any easier.”Ronald S.WSECU member
We take care of our communities
We take care of our communities
Community is the credit union reason for being, but we couldn’t do nearly as much without the daily work and overall support of our nonprofit partners. We’re grateful to have partners like Second Harvest Inland Northwest, FISH Community Food Bank, Thurston County Food Bank, the University District Food Bank and more. Here are just a few ways they inspired us in 2025.
- Mobile Markets: We sponsored two Mobile Markets run by Spokane’s Second Harvest to help keep our neighbors fed in difficult times.
- Holiday Donation Drive: Every year in early December, members donate to community organizations through their WSECU branch. In 2025 we focused on nonperishable foods to help meet the high demand on local food banks.
- Giving Tuesday: Our nonprofit partners are the best. Last year we sent gifts to 35 nonprofit organizations across Washington, expressing our appreciation for their mission and their service.
We take care of our communities
Good fun makes good neighbors
Studies tell us that play creates bonds. It helps us strengthen our connections with those we love. It can also help us make new friends, get to know our neighbors and facilitate a sense of community. That’s why we believe in neighborly joy. Here’s how we helped facilitate a sense of fun in 2025.
- Fall Fest: We’re a proud sponsor of Spokane’s fall festival that brings the country to the city for good family fun.
- Small Business Saturday: We sponsored the LoveOly WinterFest and kicked off Downtown for the Holidays.
- Hands On Children’s Museum: Our partnership with Olympia’s children’s museum helped support 33,280 visits by families, making learning and playing affordable through our EBT card access programs.
“I can’t thank you enough for having a program that allows my children to be able to come to the Children’s Museum. If it were not for this opportunity they would never come.
“We can’t afford it. At one point we were homeless. I would bring my daughter in — it was those moments that we felt normal, that all was good. I will never forget what this has meant to us!”
~ WSECU member and EBT Hands On Children’s Museum visitor
Staff make our vibrant culture shine
Our vibrant employee culture shines
A healthy credit union culture comes to life through the employees who provide our excellent member service. To cultivate staff growth and well-being and to foster the spirit of WSECU values, we established several new initiatives — all working to nurture community, advance careers and strengthen your credit union.
- Our newly formed identity- and experience-based groups are open to all employees and center around providing support, personal and professional development, and community building.
- New employee training programs focus on vigorous process changes for constant improvement, ensuring member service is always top of its class, quick and efficient.
- Newly launched career advancement paths for branch and Contact Center teams create more opportunities for employee development and directly support enhanced member service.
Borrowing dropped. Earnings increased. Then we reinvested.
A few years ago, WSECU’s loan demand exceeded deposits, so we borrowed funds to say “yes” to more loan applicants, which is a standard practice that credit unions use to meet member needs. Over time deposits grew, and as loans tapered we paid our borrowings down. As of January 2026, all borrowed funds have been completely paid off. The elimination of debt and interest, along with a decrease in loan losses, were significant cost reductions that supported greater net earnings in 2025.
At the same time, operating expenses rose by $20 million. Key drivers were inflation and rising compensation and medical benefit costs. Thinking long-term, we reignited our investments in employee training, placing emphasis on efficiency and adaptability, while continuing to invest in products, services and advanced technology that can best meet member needs and demands of the moment.