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Important Notifications

Common Reasons for Denied Card Transactions

Having access to your funds is important and it’s frustrating to have a transaction declined, especially if you don't know why it happened.

Here are some common reasons card transactions may be declined:

  • The available balance or credit limit isn’t sufficient to cover the charge.
  • If you or the merchant manually entered the card information (card number, zip code, expiration date, CVV), it may have been entered incorrectly. 
  • A new card or replacement card has been issued and it hasn’t been activated or the old card is accidentally being used. 

If you’re having issues with denied card transactions, please contact us at 800.562.0999 or send us a secure message through Mobile Banking. 

Your perspective is important to us and helps us see where we’re hitting the mark and where there might be areas to improve.