We’re here to help.
If you’re experiencing a loss of income due to state furloughs or impacts from COVID-19, or if you’re struggling with another financial hurdle, you’re not alone. Every member’s situation is unique. Speak with us today to learn more about your options. Our team is committed to working with you to find solutions that safeguard your financial health.
Here are some of the ways we can help:
- Skip-a-Pay — Most loans and credit cards are eligible for this benefit, which allows you to skip up to two monthly payments. Learn more.
- Fee waivers — Our Skip-a-Pay fee, pay by phone and online convenience fees, and loan late fees are being waived through Aug. 31, 2020.
- Small business and commercial real estate assistance — We’ve added new payment relief options to help small business and commercial real estate owners. Learn more.
- Early certificate withdrawals — Penalty fees for full and partial certificate withdrawals are being waived through Aug. 31, 2020.
- Loan payment relief — In many cases, we can work with you based on your situation to adjust the terms of your consumer or home loan.
- Emergency personal loans — Flexible loan amounts to help alleviate income interruptions with no payment for 90 days and terms available at 3.00% APR.* Apply here.
- Loan consolidation — Ask us about options for consolidating debt to make managing your bills easier.
- BALANCE — You can access free financial counseling and budgeting assistance through our trusted partner. Learn more.
- Accessing Money
- Savings account transfers — There is no limit on the number of transfers from savings and money market accounts.
- Higher ATM cash withdrawals — Take out more money at once.
- Relaxed ATM deposit holds — Withdraw more cash from your deposits immediately.
- PIN-authorized debit card transactions — Higher dollar amounts are in effect for purchases.
- External account transfers — Higher dollar amounts are allowed for transferring money between other financial institutions linked to your account in Online Banking or Mobile Banking.
How you can connect with us
At WSECU, we’re committed to providing you with safe, reliable access to your funds and the banking services you depend on. We encourage you to take advantage of our online and remote services:
- Online Banking and Mobile Banking — Our Online Banking and Mobile Banking solutions make it easy to manage everything from loan and bill payments to money transfers and more.
- Branch Services — Some services may be limited or appointments may be required at select branches. We ask that you wear a mask to prevent the spread of COVID-19. To plan your next visit, please see our branch services page for more information.
- CO-OP® Shared Branching — Shared branching transactions can be conducted at drive-thru windows. Cash withdrawals are limited to $500.
- Online loan applications — You can apply online for any consumer or home loan, including emergency personal loans, through Online Banking and Mobile Banking.
- Home loan inquiries — Home Loan Consultants can be reached at 800.562.0999 x75030. Home Loan Officers are available by phone and email.
- ATM network — In addition to WSECU’s network of ATMs, members can access funds and complete transactions at any CO-OP network ATM. Search online or using our Mobile Banking app to find your nearest ATM.
- Secure messaging — You can send us a secure message through Online Banking or Mobile Banking.
- Contact Center — Our representatives can answer questions and help with account transactions and loan applications. We’re available Mon-Fri, 7:00 am-7:00 pm, and Saturday, 9:00 am-2:00 pm.
- Telephone Banking — Access account and loan information and transfer or withdraw funds by calling 800.562.0999, option 1.
- Text Fraud Alerts — Keep your account safe by signing up to receive fraud alerts by text. First, sign in to Online Banking and go to Profile & Settings, then select Alerts Management. From there, visit the tab labeled Fraud Alerts.
What you need to know about stimulus payments
Most people who are eligible for economic impact payments (COVID-19 stimulus checks) have already received their payments, which the IRS began sending on April 10. If you have not received your payment or if you have questions, here are the top things to know:
- Receiving your payment — If you filed a 2019 or 2018 tax return and provided the IRS with your current mailing address or direct deposit information, then you won’t have to do anything. The IRS will automatically deposit the money into the same account or mail you a check at the last address you provided.
- Overdrawn checking accounts — If your checking account is overdrawn at the time your stimulus payment is deposited, we will post the funds to your savings account instead.
- Closed WSECU accounts — You can visit the IRS’s website to update your account information. If your payment has already been sent to a closed WSECU account, please contact us as soon as possible. If we do not hear from you within 48 hours of receiving your payment, we must return it to the IRS.
- More information — If you have questions, you can find more detailed information on the IRS’s website.