Troubleshooting Denied Card Transactions

We understand that having access to your funds is important. We also understand how frustrating it can be to have a transaction declined, especially if you don't know why it happened.

The following tips can help you troubleshoot some common reasons card transactions could be declined:

  • Check your available balance or credit limit to ensure it will cover the charge.
  • If you're shopping online or the merchant is key-entering your card data (card number, zip code, expiration date), double check that everything was entered correctly.
  • If you've recently been issued a new or replacement card, be sure you have the newest card and that it's activated.

If you still need help, please contact us so we can resolve the matter. You can reach us by calling 800.562.0999. If you are an Online Banking or Mobile Banking user, you can also send us a secure e-mail.